Zero tolerance
Clients, professionals, partners and team members must act lawfully and respectfully. Immediate danger should be reported to local emergency authorities before platform support.
CareGrid policy
Safety Policy
CareGrid does not provide or tolerate theft, fraud, harassment, violence, abuse, illegal activity, property misuse, unauthorised access or misbehaviour.
Verification limitations
Identity, document or reference checks may reduce risk but do not guarantee future conduct, skill, reliability or safety. Final client-side verification should be performed where applicable.
Property access
Society or community registration, gate entry, identification and other permissions may be required. No person should seek access outside the confirmed service location or scope.
Reporting concerns
Stop unsafe work where practical and contact CareGrid. Preserve relevant booking details without publicly sharing private personal information.