Before confirmation
A submitted service request is not automatically confirmed. If no confirmed service is created, any verified payment received in error will be reviewed for return through the applicable payment process.
CareGrid policy
Refund / Cancellation Policy
How cancellation and refund requests are reviewed for confirmed CareGrid bookings.
Client cancellation
Cancellation outcomes depend on notice, confirmed deployment work, travel already undertaken and any separately communicated booking conditions. CareGrid reviews each request using the confirmed booking record.
CareGrid cancellation
If CareGrid cannot fulfil a confirmed paid booking, the team may offer rescheduling, replacement or a refund of the applicable unprovided service amount.
Payment verification
Refunds require verified payment records. Clicking the payment link does not create proof of payment. Processing time may depend on the payment provider and banking network.