Common questions about CareGrid
For anything not covered here, reach out through the Contact page.
Is every city or PIN code serviceable?
No. Final serviceability depends on locality, date, time, service category, travel feasibility and professional availability. If your city or PIN is not listed, your request is still accepted for serviceability review.
Is the price shown final?
The calculator gives an indicative estimate based on service, duration, travel, waiting time, extra work and any coupon applied. The final payable amount is confirmed during review before deployment.
Does clicking Pay confirm my booking?
No. Clicking Pay opens a separate payment page. It does not mark a booking as paid or confirmed. Payment verification requires backend integration and is not automatic in this static pilot.
Why does CareGrid need my location?
Location, complete address and any access requirement (society, community, bungalow or other) help CareGrid review travel feasibility and identify a suitable local professional.
How does the coupon discount work?
A valid, active coupon reduces the subtotal by a fixed amount or percentage, subject to minimum booking value, maximum discount and usage limits. The final payable amount is never allowed to go below zero.
Is same-day service guaranteed?
No. Same-day requests depend entirely on actual local professional availability at the time of the request.
Are professionals verified and guaranteed?
CareGrid does not claim guaranteed professionals or guaranteed conduct. Please review the Safety Policy for details on verification limitations and client responsibilities.
Can I add extra people or extra work after booking?
Additional persons or approved extra work are charged automatically per unit and should be confirmed with the CareGrid team before deployment.
Still have a question?
Send a general enquiry and the CareGrid team will get back to you.
Contact CareGrid