Requests and estimates
Clients must provide accurate service, duration, address, access and instruction details. Estimates are not final until the scope and local feasibility are reviewed.
CareGrid policy
Client Terms
Responsibilities and expectations for clients requesting help through CareGrid.
Access and safety
Clients are responsible for lawful site access, society or community registration where applicable, a reasonably safe workplace and respectful conduct. Any hazardous condition must be disclosed before deployment.
Payment and completion
Payment status is verified separately and is not changed merely because a payment link was clicked. Clients should review the confirmed scope and promptly report material service issues.
Verification
CareGrid may perform available checks, but verification cannot guarantee future conduct. Clients should complete appropriate client-side identification and access checks where applicable.